一、总则 (General Policy)
由于本商城提供的是 数字产品（不可撤回、不可退回），一旦订单完成并提供了下载链接，概不提供退款。
Because our store sells digital products, which cannot be returned once delivered, all sales are final and non-refundable once the download link has been issued.
二、适用范围 (Scope)
本政策适用于包括但不限于以下产品：
- 电子书
- 小说章节
- PDF 文件
- 其他虚拟内容
This policy applies to all digital products, including:
- E-books
- Novel chapters
- PDF files
- Other virtual content
三、不予退款的原因 (Reasons Refunds Are Not Provided)
- 数字产品在下载后即视为已“使用”，无法退回或收回。
- 用户设备、软件不兼容造成的问题不属于退款范围。
- 用户重复购买、误购等情况不支持退款。
- Digital products are considered “used” once downloaded and cannot be returned.
- Compatibility issues with your device or software are not grounds for refunds.
- Refunds are not provided for accidental purchases or duplicate purchases by the user.
四、特殊情况 (Exceptional Cases)
如因技术问题导致用户无法获得产品下载链接，我们将协助重新发送，但 不提供退款。
If a technical issue prevents you from receiving your download link, we will resend or restore access, but refunds will not be issued.
五、用户责任 (User Responsibility)
请在购买前确认：
- 您的设备支持所购买的文件格式
- 您已阅读产品描述
- 您理解数字产品不可退款
Before purchasing, please ensure:
- Your device supports the file format
- You have read the product description
- You understand digital products are non-refundable
六、联系我们 (Contact Us)
如需技术支持，请发送邮件至：
Brand: Xiaoguai
Email: onemon888@gmail.com