Last Updated: July 29, 2026
Thank you for shopping at oxoxb.com. This Refund Policy explains the terms and conditions regarding refunds, returns, and cancellations for products purchased from our website operated by HONGKONG JIA ZHAO FU TRADE LIMITED.
By purchasing products from oxoxb.com, you agree to the terms described in this policy.
1. General Refund Terms
We are committed to providing quality products and a satisfactory shopping experience. If you encounter any issues with your order, please contact us at:
Email: onemon888@gmail.com
Please include your order number, purchase details, and a description of the issue so that our support team can review your request.
Refund requests must be submitted within the applicable refund period described below.
2. Physical Product Refund Policy
Return Eligibility
For physical products, customers may request a return or refund within 30 days after receiving the product.
To be eligible for a return:
- The product must be unused and in its original condition.
- The product must include original packaging, accessories, and related materials.
- Proof of purchase must be provided.
Products that are damaged due to customer misuse, improper handling, or normal wear and tear may not qualify for a refund.
Return Process
Before returning any physical product, customers must contact our support team for approval.
After receiving and inspecting the returned product, we will notify you regarding the approval or rejection of your refund request.
If approved, refunds will be processed to the original payment method.
Please note that shipping fees may not be refundable unless the product received was defective, damaged, or incorrect.
Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 7 days after delivery.
We may request photos or other information to verify the issue and provide an appropriate solution.
3. Digital Product Refund Policy
Due to the nature of digital products, including downloadable files, digital content, software, licenses, and other electronic goods, all digital purchases are generally considered final and non-refundable once the product has been delivered, accessed, downloaded, or made available to the customer.
Before purchasing a digital product, customers should carefully review the product description, features, compatibility information, and system requirements.
Exceptions
Refund requests for digital products may be considered in the following situations:
- The purchased digital product is technically defective and cannot be accessed or used.
- The customer received an incorrect digital product.
- There was a duplicate transaction caused by a payment processing error.
Customers must contact us within 7 days of purchase and provide relevant details for review.
We reserve the right to determine whether a refund is applicable based on the specific circumstances.
4. Order Cancellation
Physical product orders may be cancelled before shipment.
Once a physical order has been shipped, cancellation requests will be handled according to our return policy.
Digital product orders cannot be cancelled after delivery, access, or download availability has been provided.
5. Refund Processing Time
Approved refunds will normally be processed within 5-10 business days.
The actual time required for funds to appear in your account may vary depending on your payment provider or financial institution.
6. Contact Us
If you have any questions regarding refunds or returns, please contact:
HONGKONG JIA ZHAO FU TRADE LIMITED
Email:
onemon888@gmail.com
Website:
https://oxoxb.com