Clear answers before you buy.
OXOXB is built around paid digital downloads rather than online streaming. These answers cover the most common questions about purchasing and receiving digital content.
01Can I watch the content online?+
No. OXOXB sells downloadable digital content and does not provide an online streaming service.
02When do I receive my files?+
Download access is provided after the payment is successfully confirmed and the order is eligible for fulfillment. Available files may appear in your order details, email, or customer account depending on the checkout setup.
03Do I need an account?+
This depends on the checkout configuration. If guest checkout is available, keep your order email and order number because they are important for support and delivery records.
04What file formats will I receive?+
File formats vary by product. Check the product description and included-files information before purchasing.
05What languages does the website support?+
The storefront is designed for English and Simplified Chinese. Product language and subtitle availability are stated on individual product pages where relevant.
06What am I allowed to do with a purchase?+
Unless a product states otherwise, a purchase does not transfer copyright. Do not resell, redistribute, publicly upload, or share the downloadable files beyond the license provided with the product.
07Can I request a refund?+
Digital purchases are subject to the Refund Policy. Duplicate charges, delivery failures, or materially defective files may be reviewed. Accessed digital content is generally not eligible for a change-of-mind refund where permitted by law.
08What if my download does not work?+
Email us with your order number, purchase email, and a description or screenshot of the issue. We will use those details to check the order and delivery record.