This policy explains how refund requests are handled for OXOXB digital products. Digital files are delivered electronically and cannot normally be returned in the same way as physical goods.
Last updated: September 2026OXOXB sells digital products delivered electronically after successful payment and order approval. Because downloadable content can be copied or retained after access is provided, completed digital purchases are generally non-refundable for change-of-mind reasons once the purchased content has been delivered or accessed, to the extent permitted by applicable law.
We can review reasonable requests involving duplicate charges, payment captured without delivery of the purchased files, a materially defective or corrupted file that cannot be corrected or replaced, or another clear order-fulfillment error attributable to us.
Contact us at jiazhaofu.hk@gmail.com and include your order number, purchase email, the product involved, and a clear description of the problem. Additional information may be requested where reasonably necessary to verify the order or issue.
If you believe a payment was duplicated or charged incorrectly, contact us before initiating a payment dispute where practical so the transaction can be checked against the order record. This does not limit any rights you may have through your payment provider or applicable law.
Nothing in this policy excludes or limits rights that cannot lawfully be excluded or limited under applicable consumer-protection law.
